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Delivery & Revisions

Plain-language rules for every order. Questions about any of them? Contact us.

Last updated November 3, 2026

Digital delivery only

All work is delivered online. Nothing is shipped. You'll receive your finished videos as MP4 (H.264) files through a Google Drive or WeTransfer download link.

Delivery times

  • Each package lists its delivery time, from 24 to 72 hours for the first draft.
  • The delivery time starts when we have all your footage and instructions.
  • Packages and plans with several videos are delivered in batches; the delivery time applies to each batch.
  • Rush 24-hour delivery is available as an extra for $5 USD.

Formats

Tell us where you'll post and we export the right size: 16:9 for YouTube and Facebook, 9:16 for Reels, Shorts and TikTok, and 1:1 or 4:5 for feed posts.

Revisions

  • Each package includes a set number of revision rounds, shown on its card.
  • One revision round means one consolidated list of changes for a video.
  • Revised videos are delivered within 24 to 48 hours.
  • New footage, a different concept or a longer video counts as a new edit and may be quoted separately.

File storage

We keep your project files for 30 days after final delivery, so download your videos within that time.